Shipping & Delivery
Hong Kong
Hong Kong local orders are sent using SF Express Courier.
Free shipping for orders over $600 HKD.
For orders under $600 HKD: Flat rate shipping of $35 HKD.
Local pick-up is available to customers, please select local pick-up at checkout.
Korea, Taiwan, Japan, Malaysia & Singapore
Orders will be dispatched within 2 weeks.
Free shipping for orders over $ 2,000 HKD.
For orders under $ 2,000 HKD: Flat rate shipping of $150 HKD.
China
Orders will be dispatched within 2 weeks.
Free shipping for orders over $ 1,500 HKD.
For orders under $1,500 HKD: Flat rate shipping of $150 HKD.
Canada, USA and UK
Orders will be dispatched within 2 weeks.
Free shipping for orders over $1,500 HKD.
For orders under $1,500 HKD: Flat rate shipping of $150 HKD.
Customs taxes or duty
Please note that Stay Healthy is not responsible for any customs taxes or duty in your country.
Tracking
We'll send you an email when your order has been dispatched with your tracking details so that you can follow your order’s journey. If you don’t receive an email to your inbox, kindly check your spam folder for tracking details.
Refund and Returns Policy
Stay Healthy will not issue any refunds or exchanges for items bought from a third-party retailer.
Refunds, exchanges, or replacements are only issued if purchased from www.stayhealthy.com.hk and the product is damaged, faulty, or the incorrect item was sent, in which case, Stay Healthy will issue a replacement, refund, or exchange for orders placed within 30 days from the date of purchase. Refunds, exchanges, or replacements do not apply to change of mind or dispute of efficacy.
Refunds and returns are available for Hong Kong customers only. International customers, please select your products carefully.
Our full returns and refunds policy can be found on our FAQ page and our Return & Refund Policy.
If your order is damaged, faulty, or the incorrect item was sent, please get in touch via Contact Us. Purchases made through third-party sites are required to contact the respective company to inquire about their order details including tracking and third-party return policies.
Discount Codes
Discount codes are not valid in conjunction with sale items on www.stayhealthy.com.hk.
Privacy Policy
Stay Healthy respects the use of your personal details and your privacy will be protected with confidence. Any personal information provided will be used for internal use only and will not be disclosed to any third party. Please head to our Privacy Policy, Terms & Conditions page for full details.
