Return & Refund Policy

All products purchased at Stay Healthy Hong Kong cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange for defective items
If you believe that your product is defective, please contact Stay Healthy Customer Service at (852) 6937-8084 during our hours of operation, Mon-Sun 11 a.m. - 8 p.m., to request for exchange.

If Stay Healthy determines that the product is defective and you are eligible to exchange your product, please follow the instruction of Stay Healthy Customer Service and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product.

To exchange for any product purchased in volume (aggregate of more than 4 per order or across multiple orders), you must send back the products to the Stay Healthy where originally purchased within 7 days of receiving them.

Unsuccessful delivery
We will send you an email after three delivery attempts requesting you to contact us within three days to arrange for re-delivery. If we do not hear from you within three days to arrange for re-delivery or if re-delivery is still unsuccessful, the relevant products of your order will be considered as cancelled and you will be subject to a 15% restocking fee.

Refund methods
Your refund will be issued after we receive your item(s). The way your refund is processed depends on your original payment method.

For Credit Card payment, the refund will take 3 business days to your card-issuing bank. Please contact your bank to check when the refund will return to your bank account.

For Bank Transfer, Cheque or Cash Deposit payments, the refund will take 8 days to post to your card-issuing bank based on the bank information you have provided. If you have not provided the bank information yet, please refer to below information. Please contact your bank to check when the refund will return to your bank account. We will notify you by email when the refund has successfully posted to your bank.

Account Holder Name:
Bank Account Number:
Bank Name:
Bank Code:
Branch Code:

Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order.